Returns & Refunds
Our 30-day money-back guarantee ensures you can shop with confidence.
30-Day Window
Return any unused item in its original packaging within 30 days of delivery.
Quality Issues
Defective items are covered under our 2-year warranty for full replacement.
Expert Support
Most issues can be solved via our installation guide or live chat support.
Return Process
- Contact our support team at **returns@ultimatebeams.com** to request an RMA number.
- Ensure the items are securely packed in their original box with all accessories.
- Ship the package to our return center using the provided label or your own tracked service.
- Once received and inspected, your refund will be processed within 5 business days.
Non-Returnable Items
Items that have been installed, modified (wires cut), or damaged during an attempted installation cannot be returned for a refund. Custom-built "One-of-One" units are final sale but covered under warranty for performance.
Refund Policy
Refunds will be issued to the original payment method used during checkout. Please note that shipping costs from the original order are non-refundable unless the return is due to our error.
Need help with an installation?
Before returning, let our experts help. Many compatibility issues can be resolved with a quick chat or adjusted coding.
Contact Technical Support